Last Updated: 7/8/2022
Thank you for shopping at https://gemsofindore.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gems of Indore Located at No. 304, Princes Business Skypark, AB Rd, Indore, Madhya Pradesh, IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from seller.
Service refers to the Website.
Website refers to My Site, accessible from https://gemsofindore.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GemsofIndore encourages Users to communicate with each other in the event where problem arises in a transaction. As GemsofIndore is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to seller and seller will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
After we receive your product, seller will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met
You exchanged product will be processed When shipping label has been scanned.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our
Contact Form URL: https://gemsofindore.com/contact
You will be updated for their Return Status through their EMAIL and SMS provided that all contact information is recorded to us.
Gems of Indore is not a manufacturer, seller or distributor of any food or Products and merely places an order against the Store/shop on behalf of the Seller pursuant to the unconditional and irrevocable authority granted by the Seller to Gems of Indore, and facilitates the sale and purchase of food & products between Customers and seller Partners/Store, under the contract for sale and purchase of food or Products between the Customers and Store.